FAQ

Heating alterations involve modifying your existing heating setup—such as moving radiators, upgrading pipework, adding extra heating points, or adjusting the layout to improve comfort and efficiency. You may need heating alterations during home renovations, extensions, or if certain areas of your home are not heating properly. Our engineers assess your system and recommend the best alterations to improve heat distribution and performance.

Yes, multi-fuel stoves are safe when professionally installed. A proper flue or chimney system is essential to ensure correct ventilation and efficient burning. Our certified experts install both the stove and the flue in accordance with safety guidelines, ensuring correct airflow, minimized smoke leakage, and maximum heat output. Regular maintenance and cleaning also help keep the stove working safely and efficiently.

Energy-saving controls, such as smart thermostats, programmable heating timers, and thermostatic radiator valves, allow you to manage heating more efficiently. You can schedule heating times, control temperatures room-by-room, and avoid unnecessary energy use. These features help reduce heating costs, improve comfort, and optimize energy usage. Our team can recommend, supply, and install the best smart control system for your home.

Before installing an oil tank, you should consider its size, location, safety distance from buildings, accessibility for refilling, and environmental protection requirements. Proper installation ensures safe storage of heating oil and prevents leaks or contamination. Our engineers assess your property, recommend the most suitable tank type, and ensure the installation meets all safety and industry standards.

Oil tanks and heating systems should be inspected annually to ensure safety, efficiency, and leak prevention. Regular checks help identify early signs of corrosion, faulty valves, or sludge build-up. A well-maintained system lasts longer, runs more efficiently, and reduces the risk of costly repairs. Our technicians perform full inspections, safety checks, and recommend any maintenance needed.

Yes, hiring a professional builder is highly recommended for bathroom installations or renovations—especially if the project involves structural changes, new plumbing, or electrical work. A qualified builder coordinates multiple trades such as plumbers, electricians, and tilers, ensuring that every part of the job meets building regulations and quality standards. They also manage schedules, materials, and inspections, saving you time, stress, and costly mistakes.

Start by identifying your needs and goals—consider who will use the bathroom, the available space, and your desired style. Measure your room carefully and plan around key features such as the toilet’s soil pipe location, doors, and windows. Create a layout that maximizes comfort and practicality while maintaining good flow. If you’re unsure, our experts can help you design the perfect bathroom layout, ensuring your fittings, finishes, and plumbing are all positioned for both functionality and aesthetics.

A professional team offers expert knowledge, time efficiency, and long-term reliability. Bathroom projects often require plumbing, tiling, electrics, and waterproofing—tasks that must meet safety and building regulations. Our experienced specialists handle all aspects of the project, from layout planning to installation and finishing, ensuring everything is done correctly the first time. This prevents leaks, wiring issues, and costly future repairs, while giving you a beautifully finished bathroom built to last.

Our kitchen installation service is a complete dry-fit solution, covering every stage from start to finish. This includes removing your old kitchen, fitting new cabinets, worktops, sinks, taps, and appliances, and ensuring all components are aligned perfectly. Before starting, our approved installers will double-check that your kitchen design fits your space and existing services. Throughout the process, you’ll receive full support from our dedicated field and office teams—ensuring your new kitchen is installed efficiently, safely, and beautifully, with minimal disruption to your home.

Absolutely. If you’re happy with your current layout but want a fresh, modern look, we offer fixture and finishing upgrades without the need for a full remodel. Our experts can replace outdated sinks, taps, or appliances, install modern mixer taps, and fit new worktops or energy-efficient fixtures to instantly enhance your kitchen’s functionality and appearance. Every upgrade is handled with care and precision to ensure it blends seamlessly with your existing design—giving your kitchen a stylish, updated feel at a fraction of the cost of a full renovation.

A Gas Safety Check is a detailed inspection of all gas appliances, pipework, and fittings in your property to ensure they are working safely and efficiently. It helps identify leaks, ventilation issues, or faulty components that could lead to dangerous gas or carbon monoxide leaks. Regular checks not only protect your home and family but also ensure your heating system runs smoothly, reducing the risk of costly repairs and breakdowns.

A CP12 Gas Safety Certificate (also known simply as a Gas Safety Certificate) is an official document issued after a successful gas safety inspection.

• Landlords are legally required to obtain a CP12 every 12 months for each rental property they own.
• Homeowners are not legally required to have one, but an annual check is strongly recommended to ensure home safety and appliance efficiency.

The certificate confirms that all gas appliances and systems have been checked and are safe to use.

You should book a Gas Safety Check every 12 months. Annual inspections help prevent leaks, ensure your gas system operates efficiently, and maintain compliance with safety regulations. For landlords, yearly checks are a legal requirement — and tenants must receive a copy of the CP12 certificate within 28 days of the inspection.

During a Gas Safety Check, one of our fully qualified Gas Safe engineers will:

• Inspect all gas appliances (such as boilers, cookers, and fires)
• Check flues, ventilation, and pipework for leaks or blockages
• Test pressure levels and safety devices
• Ensure all systems are working efficiently and safely

If everything meets safety standards, you’ll receive your CP12 certificate immediately. If any issues are found, our engineer will explain them clearly and provide repair or replacement options.

The cost depends on the number of appliances and the size of the property, but we offer competitive, transparent pricing with no hidden fees. On average, a standard Gas Safety Check takes 30 to 60 minutes to complete. Once done, your certificate is issued promptly — making the process fast, simple, and stress-free.

A Legionella Risk Assessment checks your water systems for areas where harmful Legionella bacteria could grow, such as tanks, pipes, and showers. It’s a legal requirement under health and safety laws to protect people from Legionnaires’ disease. Regular assessments help identify risks early, keep your systems safe, and ensure full compliance with regulations.

Anyone responsible for managing water systems must have a Legionella Risk Assessment. This includes landlords, business owners, property managers, and organizations like schools, care homes, and hotels. Even smaller properties with simple plumbing must meet safety standards to ensure a healthy environment for residents, staff, and visitors.

Our experts inspect your water systems, test samples for bacteria, and review your current safety measures. After the assessment, you’ll receive a clear report showing any risks found and practical steps to stay safe and compliant. This report also acts as your official record of compliance for peace of mind.

Switching to renewable energy helps you reduce your carbon footprint, lower your energy bills, and make your property more sustainable. Renewable systems like biomass, air source heat pumps, and solar hot water use natural energy sources — such as air, sunlight, and organic materials — to provide clean, efficient heating and hot water. They also increase property value, reduce reliance on fossil fuels, and promote long-term energy independence.

The best renewable system depends on your property type, energy needs, and current heating setup. Our expert engineers will assess your home or business, review your existing systems, and recommend the most efficient solution — whether it’s a biomass boiler, air source heat pump, or solar hot water system. We ensure your chosen technology integrates seamlessly with your plumbing and heating, delivering maximum performance and long-term savings.